FAQs
Questions, answered.
Everything people ask before they hire a ZAK team. 50 answers, searchable by topic. Cannot find your answer? Email us and a real person will reply.
50 answers by topic
Hiring, hours and billing
Policies and refunds
Real people reply
Ask us directly
8
FAQ categories
1 day
Typical reply time
7-day
Money-back guarantee
10–40
Hours per week
FAQS · GENERAL
General
ZAK Novatech is a digital services and staff augmentation company that helps businesses solve operational challenges, access skilled professionals, and grow without the cost and complexity of traditional hiring.
We recruit and train suitable professionals while managing HR, payroll, attendance, and performance through one monthly subscription.
FAQS · HIRING & ROLES
Hiring & Roles
Creative (designers, video editors, motion designers), website and development (WordPress, Shopify, Webflow, Wix, front-end), marketing (social media, SEO, PPC, email, lead generation), administrative support (virtual assistants, customer support, data entry), CRM and automation (including GoHighLevel and AI automation), and management and quality support roles.
FAQS · HOURS & SCHEDULE
Hours & Schedule
10, 20 or 40 hours per week. Ten hours suits smaller or recurring workloads, 20 hours suits consistent part-time support, and 40 hours suits full-time support and high-volume work.
FAQS · PRICING & BILLING
Pricing & Billing
It depends on the professional’s role, experience level, required skills, weekly hours, schedule and service requirements.
FAQS · TEAM CHANGES
Team Changes
Yes, at any time. If someone joins mid-cycle, the first payment is prorated from the confirmed start date and the full subscription starts from the next billing cycle.
FAQS · TOOLS & COMMUNICATION
Tools & Communication
Directly, through the platforms agreed during onboarding, such as Slack, ClickUp, Microsoft Teams, email, Google Workspace, Zoom or Loom.
FAQS · POLICIES & REFUNDS
Policies & Refunds
No. We do not offer a 7-day money-back guarantee for dedicated professionals. You do have a full-refund window instead.
FAQS · DATA, OWNERSHIP & OTHER WAYS TO WORK
Data, Ownership & Other Ways to Work
Yes. Documents, account details, logins, internal communications, business data and project materials are only accessible to the authorized professionals assigned to your account. We do not share client data with outside parties.
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